Privacy Policy for Stemss Group Ltd.
Last Updated: March 19, 2024
Stemss Group LTD (“Stemss”, “we”, “us”, or “our”) has created this Privacy Policy to detail (1) the types of personal information we collect, (2) the ways we use and share that information, and (3) your options regarding our privacy practices.
Scope of this Privacy Policy
Stemss operates a platform where users can subscribe to an artist, gaining access to the artist’s exclusive community or vault, which includes content such as unreleased music and a members-only chat room. This Privacy Policy applies to personal information collected from users who register with us or interact with our website at https://stemss.com/ and other services linked to this Privacy Policy (collectively, the “Services”).
Types of Personal Information We Collect
We gather various types of information for different purposes to enhance and provide our Services to you.
Information You Provide:
Contact Details: Your name, phone number, email address, and similar information when you create an account.
Payment Information: Information necessary for subscription purchases, including name, payment card information, and billing details. Payments are processed by our payment provider (Stripe); we do not have direct access to your full credit card details.
Feedback: Information you provide when contacting us with questions, feedback, or other correspondence.
Usage Data: Information about your use of the Services and interactions with the artist and other users.
Marketing Preferences: Your preferences for receiving communications about our activities, events, and publications, and your engagement with these communications.
Additional Information: Other information collected, used in accordance with this Privacy Policy or as disclosed at the time of collection.
Information From Third Parties:
Social Media: Information from social media platforms where we maintain pages (e.g., Facebook, LinkedIn, Instagram). The platform provider's privacy policy governs your interactions and the data collected.
Other Sources: Information from marketing partners, data providers, and publicly available sources.
Automatic Data Collection:
We and our service providers may automatically collect data about you, your device, and your interaction with our Services over time.
Device Data: Information such as operating system, device type, IP address, unique identifiers, browser type, and general location (city, state, or area).
Online Activity Data: Information such as pages viewed, time spent on pages, browsing history, navigation paths, and interactions with marketing emails.
Tools for Automatic Data Collection:
Cookies: Text files stored on your device to identify your browser or store information/settings to help navigate pages, remember preferences, enable functionality, understand user activity, and facilitate advertising.
Local Storage: HTML5-based technologies that store larger amounts of data on your device outside the browser.
Web Beacons: Pixel tags or clear GIFs used to show that a webpage or email was accessed or that certain content was viewed.
How We Use Your Personal Information
Service Operation:
Provide, operate, maintain, secure, and improve our Services.
Process payments and transactions.
Provide information about our Services.
Communicate with you about our Services, including updates, security alerts, and support messages.
Understand your needs and personalise your experience with our Services and communications.
Respond to your requests, questions, and feedback.
Marketing and Advertising:
We may use your information for marketing purposes, including sending you promotional emails as permitted by law.
Sharing with Artists:
We may share your personal information with the artist you are subscribed to, who may use it in accordance with their own privacy policy.
Legal Compliance:
As necessary to comply with laws, legal requests, and legal processes, such as responding to subpoenas or requests from authorities.
Fraud Prevention and Safety:
To protect our rights, privacy, safety, or property, enforce terms of use, and prevent fraud or illegal activities.
Research and Development:
We may use de-identified information for business purposes, such as analysing service effectiveness, improving features, and understanding user behaviour.
Cross-Border Data Processing
Stemss is based in the United States, and your personal information may be processed there. If cross-border data transfer requires safeguards under applicable laws, we will implement them.
Sharing Your Personal Information
With Artists:
If you subscribe to an artist, we may share your information with them, who will use it according to their privacy policy.
With Service Providers:
We may share your information with affiliates or third-party companies providing services like customer support, hosting, analytics, email delivery, marketing, and billing.
With Professional Advisors:
We may disclose information to professional advisors such as lawyers, bankers, auditors, and insurers when necessary.
For Compliance and Safety:
We may share information for legal compliance, fraud prevention, and safety as described above.
Business Transfers:
In the event of a business transaction like a merger, acquisition, reorganization, or sale of assets, we may transfer your information.
Chat Rooms
Our Services may allow communication with artists and other subscribers via chat rooms. As these chat rooms are accessible to all subscribers of the same artist, we do not control how others use the information shared by you. Be aware that personal information you share may be viewed and used by others.
Your Choices
Marketing Communications:
You can opt-out of marketing emails by following the instructions in the email.
Cookies:
You can manage cookie preferences in your browser settings. Blocking cookies may affect website functionality.
Online Tracking:
Opt-out options for online activity tracking include:
Browser Settings:
Remove or reject cookies through browser settings.
Mobile Settings:
Limit use of the advertising ID on your mobile device.
Privacy Plugins:
Use browsers with privacy features or install plugins like Privacy Badger, DuckDuckGo, Ghostery, or uBlock Origin.
Platform Opt-Outs:
Use opt-out tools from third-party ad networks like Google and Facebook.
Industry Opt-Out Tools: Use tools from the Digital Advertising Alliance or Network Advertising Initiative.
Do Not Track:
We do not currently respond to “Do Not Track” signals from browsers. For more information, visit http://www.allaboutdnt.com.
Third-Party Links
Our Services may contain links to other websites and services. We are not responsible for the privacy practices of these third parties. Review their privacy policies for more information.
Data Retention
We retain personal information as long as necessary for the purposes for which it was collected, including legal, accounting, reporting requirements, and fraud prevention. Retention periods are determined based on the nature and sensitivity of the information, risk of harm from unauthorised use or disclosure, and legal requirements.
Security
We use organisational, technical, and administrative measures to protect personal information. However, we cannot guarantee complete security due to the nature of internet transmission.
Children
Our Services are not intended for users under 18 years old. If we learn we have collected personal information from a child under 18 without parental consent, we will delete it.
Policy Changes
We may update this Privacy Policy at any time. Material changes will be notified by updating the policy date.
Contact Us
For questions or comments about this Privacy Policy, contact us at [email protected]